• CONTACT
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  • ROOMS
  • RESTAURANT & BAR
  • POOL & BEACH
  • ACTIVITIES
  • KIDS
  • SPA & WELLNESS
  • QUESTIONS AND ANSWERS

    Is your hotel far from the city centre?

    The hotel is 30 km far from the center Antalya and 10 km far from Center Kemer.

    Do you have a fitness centre? What are the hours?

    The fitness centre is main building, working hours are  08:00-12:00 / 14:00–20:00.

    Until what time can I use the outdoor pools?

    It is not permitted to use the outdoor swimming pools after 18:00 when sanitation maintenance is in progress

    What kind of pools do you have?
    2 Kids Pools(ın out and ındoor pool)
    1 Outdoor Swimming Pool with Slides
    1 Indoor Pool
    Do you have a baby sitting service?

    Baby-sitting service is available. For additional information please contact Reception or Guest Services desk in Lobby.

    Do you have a SPA? What free of charge services do you offer in SPA?

    We have SPA both in the main building  Free of charge services include: Turkish bath, Sauna, Steam Room, Indoor Swimming Pool and Fitness Centre.

    Do you have facilities like baby cots / baby carts / potties / high chairs in your hotel? Are they chargeable?

    All facilities listed above are available. Baby cots, potties  on request free of charge. Baby carts rental with charge daily . High chairs are provided in all dining facilities of the hotel.

    What are the age limits for children using mini club?
    Mini Club                                             :  Between 04 – 7 of age                 10:00.12:00 -14:30.17:00
    Junior Club                                          :  Between 08 – 12 of age               10:00.12:00 -14:30.17:00
    Baby-sitting is available on request. Baby-sitting service is chargeable.

     

    Do you have food menus that are suitable for children?

    There is a Children Buffet in the main restaurant available , For further assistance please contact the Guest Service hot desk next to the Reception.

    What types of tennis courts do you have? Are reservations / equipment / court lights chargeable?

    There are  1 tennis court hard ground ,reservations,equipment  free of Charge  (only lighting with charge)

    Do you have doctor services at the hotel?

    The doctor office services are chargeable. Doctor´s office is open daily 9:00-18:00. In emergency cases please contact the Call Centre 24/7 tel. 666

    Are there any 24 hours open bars?

    There is 24/7 hour open bar

    Do you have a market?

    Yes. At the pool side

    Do you have a car rental office at your hotel?

    Car rental is available on request. Please contact the car rental desk to arrange.

    Is there any dress code in your restaurants / bars?

    There are dress code restrictions for indoor areas and for dinner in the restaurants.

    How many A ‘La Carte restaurants do you have? How much do you charge for them? How can I book them?

    There are 3 A ‘La Carte restaurants in the hotel.  Italian(*Free of Charge),Fish and Turkish(with charge) Restaurants.  For a reservation please contact Guest Services hotel desk one day prior to your visit.* Italian A  la Carte Restaurant is free of charged(for 7 day stay of our Guest).

    How far is the beach from the main building? How do I get there?

    The hotel is located directly on the sea, walking distance 2 min.

    Are there parasols or a sun shade on the beach?

    There are parasols on the beach area.

    What kind of beach do you have? Is it pebble or sand?

    The hotel is located directly on the sea shore and  private beach with sand and fine gravel.100 m. long. 

    Do you have wireless internet? Where is it available?

    Wi-Fi is available free of charge in the rooms and in public areas of the hotel.

    Do you offer alternatives for people with dietary requirements (allergy / diabetes)?

    We are pleased to cater for a range of diets, including vegan and vegetarian. If you have an allergy or very specific dietary needs we would strongly recommend that you notify the hotel of this in advance so the necessary arrangements can be made.

    Do you offer fresh juices?

    Fresh orange juice is with charge our all departmend served.

    Do you offer free birthday / honeymoon packages?
    We offer birthday and honeymoon packages. Please contact the Guest Services desk in Lobby for more details. Our honeymoon couples must indicate that they were honeymooners and submit the booking stage.
    I want flowers / cake /champagne / birthday / anniversary arrangements to be done. How do I do this?

    Please contact the Guest Services desk or reception desk in Lobby.

    Can you put an extra bed in my room for my children?

    Extra bed or a baby cot can be provided on request.

    Is there a mini bar in rooms? Is it chargeable?

    All rooms are equipped with a mini bar, it is free of charge,only arrival day one time replenished , daily bottled water  to last day served.

    Is there a safe box in rooms? Is it chargeable?

    All rooms in the hotel are equipped with a safe box. It is free of charge.

    Does your hotel offer accessible rooms for guests with disabilities?

    There are 2 rooms for disabled guests in the hotel.

    Can I smoke in the hotel? Where? Do you have rooms for smokers?

    There are no rooms for smokers available in the hotel. Smoking is forbidden in all indoor areas and in the rooms. It is permitted to smoke on open air terraces and on the room balconies. Ashtrays in the rooms are provided on request. It is not allowed to smoke shisha / water-pipe on the room balconies.

    How can I complain?

    Please contact the Guest Services desk or Reception desk  in Lobby.

    Where can I call for any requests?
    Please call the hotel´s Call Centre 24/7 from your room, tel. 666
    Do you have a bathtub in standard rooms?

    All standard rooms are equipped with bathtup. Shower cabin  available in Suite rooms.

    What are the room facilities?

    Minibar, Kettle (suite rooms),Shower, Satellite LED-TV, Air Conditioning,Hairdryer, Safe,Wi-Fi

    What room types do you have?
    Economy rooms, Standard rooms, Family rooms,  Suites, Disabled rooms. More detailed information on each room type can be found on our web page.
    Can I book a room directly through the hotel?

    It is possible to make an on-line booking on the hotel´s web page.

    Do you have an ATM in your hotel or nearby?

    We don´t have ATM in the hotel, ATM can be found nearby the hotel.

    What forms of payment are accepted to pay my room bill?

    We accept all credit card types (Visa, MasterCard, American Express etc.). Cash payments in Turkish Lira, Euro, Dollar, CHF and GBP are available. We don´t accept checks.

    Do you have car parking facilities?

    There is a car parking for guests on the hotel territory.

    Is accommodation with pets allowed?

    Unfortunately accommodation with pets is not allowed.

    Do you offer lunch boxes for a late departure?

    We don´t offer lunch boxes. The Starboard Restaurant  is at your service 24/7.

    What languages are available at your hotel?
    Turkish, English, German, Russian.
    What is your check-out time? Can this be extended?
    Check-out time is 12:00pm. Guests wishing to check out later than 12:00pm should contact the reception on their departure day in the morning. Depending on the hotel occupancy your accommodation can be extended. We charge hourly accommodation price for extension until 18:00. A full night’s accommodation will be charged for a check-out after 18:00pm.
    What is your standard check-in time?

    Check-in time is 14:00pm. You may request an earlier check-in when making your reservation, but we cannot always guarantee that your room will be ready at this time. It depends on the hotel occupancy. We try to accommodate all guests as early as possible when there are early arrivals. You will however be able to leave your luggage with us at the concierge desk until your room is available.

    Do you offer shuttle services from / to the airport? How much do you charge for it?

    Yes. If you would like to  arrange a car only for  transfer from hotel / to the airport please let us know, provide your name, number of passengers and complete flight details. Cost will depend on vehicle´s size and type.

    How far is your hotel from the airport?
    The hotel is located 45 km far from the Antalya International Airport. Distance: Approximately 1 hour (dependent  traffic)
    Which year did the hotel open?
    The hotel officially opened in May, 2004.
    What are your chargeable amenities?
    Health Treatments and other Body, Face, Skin & Nail Care types, VIP Sauna and Turkish Bath in the SPA, Car Rental, Coiffure, Shops, Photographer, Doctor services, Baby Sitting, Baby Cart Rental, Games Centre , Beach and Pool Cabanas Rent, Laundry, Dry Cleaning, Motorized Water Sports, Wind Surfing, Convention Centre, A´La Carte Restaurants(Fish and Turkish), Room Service, Some Imported, Luxury and Vintage Bottled Drinks, , Late Check Out, Airport Transfer,Tenis lighting
    What does Ultra All Inclusive mean

    The all-inclusive, which was foundby the Belgian Gerard Blitz in 1950. It includes a minimum of three meals daily, soft drinks, most alcoholic drinks and possibly other services in the price. The main difference of the Ultra All Inclusive resorts is a higher level of food and beverages. Resorts with UAI concept are geared toward families, with facilities like craft centres, games rooms, entertainment and water parks to keep children and adults of all ages entertained. Many also offer sports and non-motorized water sports and other activities that are included in the price as well.

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